Refund policy

Thank you for choosing Dupe Fragrances as your fragrance destination. We are dedicated to sourcing and creating products that meet the needs and desires of our customers. While we believe that you will be completely satisfied with your purchase, we understand that sometimes an item may not meet your expectations. It is important to note that all our fragrances are inspired by products, and while our team strives to achieve the scent of designer fragrances, we cannot guarantee an exact reproduction of these products. Nonetheless, we remain committed to providing you with exceptional customer service and helping you find the perfect fragrance for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@dupe.co.nz

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Please keep in mind that a dislike of a fragrance does not qualify as a faulty item and therefore, cannot be considered for repair or replacement. Thank you for your understanding in this matter.

Change of Mind   
At Dupe Fragrances, we do not offer exchanges or refunds due to a change of mind. This policy includes situations such as selecting the incorrect item during the purchasing process, no longer needing the product, or if the same item was received as a gift from someone else.
While we are delighted to provide advice on perfume selection, we cannot be held accountable if you are not satisfied with your purchase as a result of this advice. We strongly recommend that customers sample fragrances using the discovery sets to ensure complete satisfaction.

Refunds

Dupe Fragrances upholds high standards for the quality and integrity of our products, and we reserve the right to decline any return request if the product has been used or damaged due to misuse. Please note that in the event of a refund, shipping costs will not be covered by Dupe Fragrances and will be the responsibility of the customer. Additionally, for online order refunds, only the returned products will be refunded, and the postage fee will not be included. We appreciate your understanding and cooperation in adhering to our return policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@dupe.co.nz.