Shipping policy
Shipping & Delivery
At Dupe Fragrances, we strive to provide a seamless shopping experience. We utilise 3rd party providers for this service. The exact cost is determined at checkout, and we do not add any extra charges.
Since this is road transport, please allow 2-7 business days for delivery after dispatch. Our delivery services cover most areas in New Zealand, with most deliveries taking no longer than 7 working days from the date of dispatch. Please note that this time frame does not include weekends and public holidays. If you have not received your order after 7 working days, please contact us and we will contact the delivery agent to investigate this for you.
Be sure to look out for your Shipping Confirmation email once your order has been dispatched.
Auckland
2-3 Business Days (for orders placed before 10:00 am Mon-Fri)
North Island
2-3 Business Days (for orders placed before 10:00 am Mon-Fri)
South Island
2-4 Business Days (for orders placed before 10:00 am Mon-Fri).
Rural
Please add an extra 1-2 days
Shipping Charges
New Zealand $8.00 NZD
International Delivery
Sorry, we currently do not offer international delivery.
Shipping Responsibility
Once the goods have been accepted for delivery by the delivery contractor we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for the incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.
Upon delivery, we advise all customers to carefully inspect the completeness and quality of the products to ensure satisfaction with their purchase. Please note that we will not be liable for any delay if no one is present to receive the delivery at the specified address. We encourage you to choose a delivery address where someone will be available during normal business hours. If the delivery address provided is incorrect and affects the delivery, you will be responsible for any additional costs incurred in returning and reshipping the product to the correct address.
We understand that sometimes unexpected circumstances can arise, and your order may be returned to us or fail to be collected. In such cases, if you request a refund, please note that shipping costs will not be refunded. This is because shipping fees are paid to the carrier for the service they provide and are not recoverable by us once the package has been shipped.
Therefore, we kindly ask that you double-check your shipping address before placing your order to avoid any delays or issues with delivery. Additionally, please ensure that someone is available to receive your package or make arrangements with the carrier for redelivery or collection.